Renters: If you are renting a home in the Mt. Washington area and will have a Mt. Washington water meter a $200 security deposit is required to begin service each time you move into a rental property. The security deposit is held in a noninterest bearing account during the entire duration of the lease and applied to the customer’s final bill. Any remaining credit on the account after the deposit is applied will be refunded to the customer and mailed to the forwarding address provided.     

Previously from the area: If you have previously had water with the Mt. Washington Water Company and have a delinquent account the past due amount must be paid in full before new service will be provided. If this account has been sent to collections, you must make payment to CCHA. You can call 1-800-928-1666.     

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General Information:
Water Bills Distributed - Customer water meters are read monthly and billed monthly for the prior month. It may take up to 6-8 weeks to receive your first bill upon initiating new service. Water bills are mailed out on the last business day of every month.    

Payment Due Date - Payments are due on the 15^th of every month. Payments received after the 15^th will be assessed a 10% late fee.    

Confidentiality - Only individuals listed on the account will be provided information pertaining to the account.    

Returned Payments - Payments returned will be assessed a $25 service fee.    

Disconnection of Service - If your account is shut off for non-payment, there will be a $75 service fee applied to your bill. Service will be restored after full arrears and service fees are paid in full. Disconnection payments may only be made in the form of cash, credit card or money order–no exceptions.    

After-Hour Turn on Fees - If service is disconnected and the office is closed, the following fees will be collected prior to restoring service, in addition to the $75 service fee.   

*$50.00 if the customer calls between the hours of 4:30 p.m. to 7:00 p.m.    
*$100.00 if the customer calls after 7:00 p.m.   

Night Deposit Payment Box – There is a night deposit box conveniently located in front of City Hall and the Police Department to drop off payments. Please note, payments received in our night deposit box outside of regular business hours will post to your account the next business day.    

Payment Methods – You can make your payment by cash, check, money order, credit / debit cards. Mastercard, Visa and Discover are accepted. There is a $2.00 convenience fee associated with card-based transactions up to $150.00. If the amount is greater, a 2.75% fee will apply.    

On-line – Log onto www.mtwashingtonky.org to set up your account for on-line payments. Please note payments made via our on-line system take 24-48 hours to post to your account. To avoid late fees or disconnection of service this timeframe should be kept in mind when paying your bill via the automated system.

IVR – You may make your payment through our interactive voice response system by calling 1-877-720-6038. There is a $2.00 convenience fee associated with card-based and check-based transactions up to $150.00. If the amount is greater, a 2.75% fee will apply. Please note payments made via our on-line system take 24-48 hours to post to your account. To avoid late fees or disconnection of service this timeframe should be kept in mind when paying your bill via the automated system.

DO NOT PAY BILL ONLINE AFTER MIDNIGHT THE DAY BEFORE THE CUTOFF. CALL OUR OFFICE AND MAKE PAYMENT WITH ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES.    

Auto Pay – The Direct Payment Program (ACH) is the most convenient, reliable, and cost-effective way to pay your bill. The ACH Program allows you to conveniently pay your bill automatically each month. Once enrolled in the Direct Payment Program we will deduct the amount due listed on your bill on the 15^th of each month. If the 15^th falls on a weekend or holiday, your payment will draft the following business day. You will still receive a monthly bill to review that indicates “Bank Draft – Memo Do Not Pay.” 

Meter Tamper – Customers are not allowed to access their water meter. Customers should contact our office to access their meter (turn off or on). Customers who access their meter may be subject to a $200 tamper fee.     

Charges that may appear on your water bill:
Administrative Fee (AF) – This is a $3.00 fee for the processing of the utility billing.     
Water Service (WT) – This amount is based on water usage for one month.     
Sewer Service (SW) – This amount based on water usage for the billing period.     
Trash Service (TS) - $24.19 trash pick-up within City limits. (City Accounts Only).    
School Tax (ST) - 3% Bullitt County Schools.    
KY Sales Tax- 6% (Commercial / Rental Accounts Only).    

Rate Chart as of July 1st, 2023:  

City Customers:

Gallons	Water	Sewer	School Tax	Trash	Adm Fee	Min Bill
0-2499	$27.41	$27.41	$0.82	$24.19	$3.00	$82.83

Water usage over 2499 gallons - $7.02 (per 1,000 gallons, plus 3% tax residential, 6% commercial/ sales tax.    
Sewer usage over 2499 gallons - $7.02 per 1,000 gallons (City Account Only).    

Rural Customers:    

Gallons	Water	School Tax	Adm Fee	Min Bill
0-2499	$31.13	$0.93	$3.00	$35.06

Water usage over 2499 gallons - $8.86 (per 1,000 gallons, plus 3% tax residential, 6% commercial/sales tax).    

Shepherdsville Sewer Customers:  

0-2000 Gallons - $22.49    

2001 – 25,000 Gallons - $8.52 per 1,000 gallons over 2,000 gallons minimum 25,000 & above - $8.52 per 1,000 gallons

• Discounts are not given for watering sod or grass.  
• Discounts are not given for filling pools, hot tubs, etc.