Water Company

Mt. Washington Water Company

PO Box 285

311 Snapp Street
Mt. Washington, Kentucky 40047

Phone: (502) 538-4216

Pay your bill by phone: (877) 720-6038

Office Hours:
Monday – Friday
8:00 a.m. to 4:00 p.m.

Lobby Hours:
9:00 a.m. to 4:00 p.m.
 
New service can be setup in person or online here.

Email our office at accountupdate@mtwky.org for any necessary account changes.    

After hour emergency issues pertaining to water and sewer, animal control, storm water, drainage or pollution please contact (502) 538-4216 and leave your name, telephone number and a brief message. A member of our service team will return your call promptly.    

Reach Alert:
The City of Mt. Washington utilizes Reach Alert Calling System for notifications such as water breaks, boil water advisories and payment reminders. It is very important that you keep a valid telephone number on your account. You will automatically be enrolled with Reach Alert when you apply for services. Please note, you will receive water notifications, when necessary, from 833-681-6628. Please make sure to save this information on your mobile device to better ensure you receive the notifications.

Mt. Washington Water & Sewer:   
Homeowners: If you are buying a home in Mt. Washington and will have a Mt. Washington water meter a $200 security deposit is required to establish service. The security deposit is held in a noninterest bearing account and automatically applied to the customer’s account after a good credit history is established. A good credit history is defined as no more than three (3) late payments and no disconnection of service for nonpayment. You must maintain a good credit history for a period of twelve (12) consecutive months to be eligible to receive your deposit.    

Renters: If you are renting a home in the Mt. Washington area and will have a Mt. Washington water meter a $200 security deposit is required to begin service each time you move into a rental property. The security deposit is held in a noninterest bearing account during the entire duration of the lease and applied to the customer’s final bill. Any remaining credit on the account after the deposit is applied will be refunded to the customer and mailed to the forwarding address provided.     

Previously from the area: If you have previously had water with the Mt. Washington Water Company and have a delinquent account the past due amount must be paid in full before new service will be provided. If this account has been sent to collections, you must make payment to CCHA. You can call 1-800-928-1666.     

General Information:
Water Bills Distributed - Customer water meters are read monthly and billed monthly for the prior month. It may take up to 6-8 weeks to receive your first bill upon initiating new service. Water bills are mailed out on the last business day of every month.    

Payment Due Date - Payments are due on the 15th of every month. Payments received after the 15th will be assessed a 10% late fee.    

Confidentiality - Only individuals listed on the account will be provided information pertaining to the account.    

Returned Payments - Payments returned will be assessed a $25 service fee.    

Disconnection of Service - If your account is shut off for non-payment, there will be a $75 service fee applied to your bill. Service will be restored after full arrears and service fees are paid in full. Disconnection payments may only be made in the form of cash, credit card or money order–no exceptions.    

After-Hour Turn on Fees - If service is disconnected and the office is closed, the following fees will be collected prior to restoring service, in addition to the $75 service fee.   

*$50.00 if the customer calls between the hours of 4:00 p.m. to 8:00 p.m.    
*$100.00 if the customer calls after 8:00 p.m.   

Night Deposit Payment Box – There is a night deposit box conveniently located in front of City Hall and the Police Department to drop off payments. Please note, payments received in our night deposit box outside of regular business hours will post to your account the next business day.    

Payment Methods – You can make your payment by cash, check, money order, credit / debit cards. Mastercard, Visa and Discover are accepted. There is a $2.00 convenience fee associated with card-based transactions up to $150.00. If the amount is greater, a 2.75% fee will apply.    

On-line – Log onto www.mtwashingtonky.org to set up your account for on-line payments. Please note payments made via our on-line system take 24-48 hours to post to your account. To avoid late fees or disconnection of service this timeframe should be kept in mind when paying your bill via the automated system.

IVR – You may make your payment through our interactive voice response system by calling 1-877-720-6038. There is a $2.00 convenience fee associated with card-based and check-based transactions up to $150.00. If the amount is greater, a 2.75% fee will apply. Please note payments made via our on-line system take 24-48 hours to post to your account. To avoid late fees or disconnection of service this timeframe should be kept in mind when paying your bill via the automated system.

DO NOT PAY BILL ONLINE AFTER MIDNIGHT THE DAY BEFORE THE CUTOFF. CALL OUR OFFICE AND MAKE PAYMENT WITH ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES.    

Auto Pay – The Direct Payment Program (ACH) is the most convenient, reliable, and cost-effective way to pay your bill. The ACH Program allows you to conveniently pay your bill automatically each month. Once enrolled in the Direct Payment Program we will deduct the amount due listed on your bill on the 15th of each month. If the 15th falls on a weekend or holiday, your payment will draft the following business day. You will still receive a monthly bill to review that indicates “Bank Draft – Memo Do Not Pay.” 

Meter Tamper – Customers are not allowed to access their water meter. Customers should contact our office to access their meter (turn off or on). Customers who access their meter may be subject to a $200 tamper fee.     

Charges that may appear on your water bill:
Administrative Fee (AF) – This is a $3.00 fee for the processing of the utility billing.     
Water Service (WT) – This amount is based on water usage for one month.     
Sewer Service (SW) – This amount based on water usage for the billing period.     
Trash Service (TS) - $24.19 trash pick-up within City limits. (City Accounts Only).    
School Tax (ST) - 3% Bullitt County Schools.    
KY Sales Tax- 6% (Commercial Accounts Only).    

Rate Chart as of July 1st, 2023:  

City Customers:

Gallons  

 Water    

 Sewer     

School Tax  

  Trash    

Adm Fee    

Min Bill   

0-2499   

 $27.41

$27.41    

$0.82

$24.19   

$3.00    

$82.83


Water usage over 2499 gallons - $7.02 (per 1,000 gallons, plus 3% tax residential, 6% commercial.
   
Sewer usage over 2499 gallons - $7.02 per 1,000 gallons (City Account Only).    

Rural Customers:    

Gallons  

 Water    

 School Tax    

Adm Fee   

Min Bill   

0-2499   

 $31.13  

$0.93

$3.00    

$35.06  


Water usage over 2499 gallons - $8.86 (per 1,000 gallons, plus 3% tax residential, 6% commercial).
   

Shepherdsville Sewer Customers:  

0-2000 Gallons - $22.49    

2001 – 25,000 Gallons - $8.52 per 1,000 gallons over 2,000 gallons minimum 25,000 & above - $8.52 per 1,000 gallons

  • Discounts are not given for watering sod or grass.  
  • Discounts are not given for filling pools, hot tubs, etc.